Customer Message Wall
Each customer has their own message wall where users can write messages. The messages are visible to those who have rights to this functionality, and they can reply to messages and follow the message history. Rights can be granted not only to staff but also to relatives.
- Open the customer and select the messages tab.
- Browse message threads in chronological order.
- Write a new message and send it.
Tip. Some organizations using Gillie have created pseudo-customers in their own teams, which act as a shared message wall for the desired team to enable secure communication.