Password Management and Recovery

General

You can change your password anytime from your user profile or recover a forgotten password via the login page. Typically, access rights come from your organization's IT department through SSO or a similar system, so you do not need a separate new Gillie password to log in.

Changing Your Password from Your Profile

1. Log in to Gillie.
2. Open your profile from the upper right corner.
3. Select Change Password.
4. Enter your current password.
5. Enter your new password and confirm it by typing it again.
6. Click Save.

In most organizations, you will need to log in with the new password the next time. Existing sessions may remain active until they expire.

Forgotten Password Recovery

If you have forgotten your password, you can recover it yourself via the login page. This process does not require contacting the administrator when a recovery link is sent to your email.

1. Open the Gillie login page.
2. Enter your username (usually your work email).
3. Click the Forgot your password? link.
4. Provide the email address where the password reset request will be sent. (This is the email address linked to your username.)
5. Click Send recovery link.
6. Open your email and find the message containing the recovery link.
7. Open the link — it is valid for a limited time.
8. Enter a new password and confirm it by typing it again.
9. Click Save and log in with your new password.

Note: Never click a password recovery link that you did not request yourself. If you receive an unexpected message, report it to your administrator and delete the message.

Characteristics of a Good Password

Although the technical requirements are minimal, we recommend choosing a password that is:

• Long — the longer, the harder to crack.
• Varied — combine uppercase and lowercase letters, numbers, and special characters.
• Unique — do not use the same password for other services.
• Not personally guessable — avoid using names, birthdates, or your organization's name.

Common Situations

"I did not receive the recovery email"

1. Check your spam folder and your organization's quarantine mail.
2. Make sure you used the correct email address (usually your work email).
3. Ask your administrator to verify that your account is active and the email address is correct.
4. If you use SSO authentication, the password is changed through your organization's own system, not through Gillie.

"The recovery link does not work"

Check that the link has not expired and open it on the same device and browser where you started the recovery. If necessary, request a new recovery link.

"The new password is not accepted — does not meet requirements"

Check your organization's password policy with your administrator. Usually, a minimum length and different types of characters are required.

"The current password is not accepted"

Make sure caps lock is not on. If you have forgotten your password, use the Forgot your password? function described above.

"I changed my password, but I am not receiving email notifications"

Changing your password can reset your session. Log in again and check your notification settings.