General
This functionality is visible only if it has been activated by the administrator. The customer can use their own customer app once they have been granted access rights from Gilli. This is done separately for each customer, and the appropriate app settings are selected.
Invitation Types
- Immediate Activation (Direct) – credentials are created immediately for the customer using the provided information.
- Registration Invitation (Register) – an invitation link is sent to the customer, allowing them to complete the registration themselves.
Step-by-Step Instructions
- Open the customer.
- Navigate to the Grant Patient Interface Permissions view.
- Select the invitation type (Direct or Register).
- Enter the customer's username (email address).
- Select the app to be used from the dropdown menu.
- If the invitation type is Direct, set and confirm the password.
- Save and provide the customer with login instructions.
Best Practices
- Review the settings and login process together with the customer.
- Offer support during the app’s first use.
Common Situations
"Customer cannot log in"
Check that the username and password are correct and that the permissions have been saved.
"No suitable setting in the dropdown menu"
Ask the administrator to add or allow an appropriate app setting for customer use.
Important. The customer can only see the information for which permission has been granted. Review the permissions carefully.