General
When handling an alert, always choose the acknowledgment decision that best describes the action taken. The decision and the related comment are saved in the alert's history. This article summarizes the acknowledgment options: Action Taken and No Action Required.
Action Taken
Select Action Taken whenever the alert has led to a concrete action — a call, a visit, a medication change, an update to instructions, or something similar.
Typical situations
- You have called or sent a message to the client, a relative, or a doctor.
- You have made an extra home visit.
- You have updated the care instructions or client plan.
- You have documented the situation in the patient information system and taken further actions.
- You have consulted a doctor or team member.
What to include in the acknowledgment comment
- What actions were taken.
- What will be monitored going forward or when the matter will be reviewed again.
Tip. A good acknowledgment comment helps to understand what has been done in response to the alert.
No Action Required
Select No Action Required when the alert has been checked, but the situation does not require any action — for example, the measurement is a random anomaly or the matter has already been addressed previously.
Typical situations
- The measurement result is an isolated anomaly and the trend does not confirm concern.
- The client is already known to the doctor and under follow-up for the same issue.
- You have discussed the situation with the team and determined that no further action is needed.
Good to know. The reason for the acknowledgment and the comment are saved in the alert’s history and help with statistics and investigations.