General
Colored name tags are used in customer views to indicate the customer's situation or classification. Name tags help to quickly grasp the main focus areas of the customer base at a glance.
Common Name Tags
- HC — Home care customer.
- SP — Security phone customer.
- Team name — Shows which team the customer belongs to.
- Remote — Remote care customer.
Interpretation
- Hover over the name tag to see the description.
Best Practices
- Do not rely solely on the color; also read the description.
- Plan a common practice for the use of name tags within the organization.