Submitting Feedback and Development Suggestions

General Information

User feedback guides the development of Gillie. You can submit both bug reports and development suggestions directly through the system.

Submitting Feedback

1. Open Create a support request from the right side of the screen.
2. Create the support request from the screen where the issue occurs. This way, the support request will include information about which screen it was submitted from.
3. Select the priority based on how critical the bug or question is (CRITICAL / SERIOUS / MODERATE / QUESTION).
4. Write the description as clearly as possible.
5. Submit the support request and you will receive a response via email.

Structure of Good Feedback

• What was I trying to do?
• What happened?
• What did I expect to happen?
• Reproducibility — does it happen always or randomly?
• Impact on work — critical or minor disruption?

What Happens to the Feedback

• Received and classified.
• Bugs are fixed according to priority.
• Development suggestions are evaluated by product management.
• You will receive a response or update on the situation.

Best Practices

• Don’t hesitate to report, as even small observations are valuable.
• Do not include personal information in the feedback text.
• If it is a critical bug, select the priority CRITICAL for the support request.

Tip. Many of Gillie’s best features have originated from user suggestions, and we hope for the same going forward!