Christian
Articles
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Alerts and Their Recurrence
Alerts and Their RecurrenceAlerts and Their RecurrenceBelow is a list of Alerts that Gillie automatically generates. Once an alert has been generated, the same alert will not be generated again for...
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Device Error Monitoring and Troubleshooting
Device Error Monitoring and TroubleshootingGeneralDevice error monitoring helps keep the device fleet operational.Most device issues are related to device pairing. This guide explains how to monito...
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Tracking Logins and Usage
GeneralTracking logins and usage provides information on how actively users are using Gilli. This information helps with implementation, training, and security.OpeningOpen Statistics.Select the Log...
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Monitoring and Reviewing Visits, Emergency Calls, and Door Alarms
Data MonitoringThis article describes the monitoring of alarms and the review of individual alarms.Where to Find the InformationOpen the Customer view and select service needs from the visits and e...
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Statistics
OverviewThe Statistics view compiles performance metrics for the organization and teams. Different statistics require specific permissions.Opening and Filtering StatisticsOpen the Statistics view.S...
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Release Notes and New Features
GeneralGillie is constantly evolving. Information about new features and fixes is provided through this release notes bulletin.Where to Find Release NotesAnnouncements sent by Gillie to administrat...
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Submitting Feedback and Development Suggestions
General InformationUser feedback guides the development of Gillie. You can submit both bug reports and development suggestions directly through the system.Submitting FeedbackOpen Create a support r...
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Common Issues and Their Solutions
GeneralThis section compiles the most common situations encountered while using Gillie and their solutions. Review the list before submitting a support request.Unable to Log InCheck your username a...
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Ending a Customer Relationship and Archived Customers
General InformationWhen a customer relationship ends (the service ends or the customer passes away), the customer is marked as archived. Archived customers do not appear by default in the customers...
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New Customer Visibility in Gillie and Troubleshooting
New Customer Visibility in GillieWhen a new customer is created, they appear in Gillie either through integration from the customer or patient information system, or manually created by a user. Thi...